We’re just a phone call away

If you need to ask a question or need assistance the easiest way is just to call 612-9979-4391 and ask for Kim! You may also email us on [email protected]

A problem with your purchase? Just follow the list below

1. Your Item arrived and its faulty or damaged

Please contact straight away so we arrange a repair or replacement for your item. We’ll cover all costs.

2. Oops We’ve Sent You The Wrong Item

If we’ve made an error, please accept our apologies, either email us straight away or phone. We’ll either replace the item or refund your money including shipping the choice is up to you. We’ll cover all costs.

3. You’ve Changed Your Mind

We want you to feel confident when buying from our store. Should you change your mind about a purchase, you can return the item within 30 days of having received it and receive a full refund. Items must be returned in the original packaging including the Tax Invoice or order number so we can identify the purchase.

The buyer is responsible for return shipping cost.

4. How long will it take to refund my account.

After receiving and approving your refund, we will within 2 business days refund the original account the purchase was made from.

If the Payment was made through your PayPal account, the refund will be immediate, if the payment was made by credit card, please allow up to a week for your card issuer to refund your account.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Liability

Mosh Pty Limited is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Change Of Address

Mosh Pty Limited cannot be held responsible for an incorrect address being entered on your order.

Confirmation of your address is shown on our checkout page and order review page, if you have made an error, please contact us as soon as possible so we can amend your order. If your order is returned to us due to an incorrect address, an additional postage charge will apply.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account for the charge.

Annual Discounts

As a valued customer we will send you a discount coupon once a year, the coupon will be valid for 2 weeks, you will be able to use it store wide on any product, including sales items.

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