Shipping – It’s Simple
All products are stored in our own warehouse, we send daily using Australia Post eParcel service, orders received by 11:00 will be processed the same day Monday to Friday.
Holiday Shipping Times
January is when our office and warehouse staff take annual leave, shipping will be restricted to a few days a week during this time. Feel free to contact us by email or instant messaging during holiday periods.
Click And Collect
Items can be picked up from our warehouse between 9 AM and 4 PM the same day of purchase, we will need around an hour after buying online to have your order ready. Orders can also be held for a time convenient for you, just let us know. Pick up on weekends is available, you’ll need to arrange a time, so just call or email. There is no extra charge for items picked up from our warehouse.
Australia Post eParcel Service Tracking
Australia Post will email you a consignment number when the item is scanned at their sorting facility and contact you again when it’s on board for delivery by email or text.
Flat Rate Shipping
We use a single flat rate of $9.95 for items 5kg and under for all shipments NSW, QLD (South), VIC, ACT, you only pay delivery on one item, all the rest are shipped free of charge.
Unfortunately, Australia Post has increased wholesale postage rates considerably and we are unable to send to SA, WA and TAS at our base rate, postage charges for these areas will be shown on your cart page. We currently do not ship to the Northern Territory.
Some heavy and bulky items may not be available for remote destinations, please call for a quote.
The shipping grid below will give you an indication of delivery times you might expect during normal trading, please add a few more days for delivery around peak holiday times.
Some days Australia post will surprise you with deliveries well within the schedule and other times a few days out. Their success rate for on-time deliveries is well over 90%, so just to be safe don’t order those special birthday presents with only a few days to go, we’ll get them out on time, but the rest is up to Australia Post or the courier.
No Free Shipping No First Order Discounts
We try to give our customers our best possible price all year round, not just once when they make their first purchase.
This means we can not offer a first purchase discount or any free shipping.
Fast Courier Delivery
If you’re in Sydney, Wollongong, or the Central Coast, the fastest method is via courier – just select “Fast Courier Delivery” before 10:00 AM. Deliveries begin around 2:00 PM and early evening and may extend to morning the next day.
Express postage is available to many areas, just enter your address in the cart or at checkout and your delivery options will be shown. Please note that your item will go express to the nearest express delivery area, if you are outside an express area, your parcel will then go normal post. According to the Australia Post website, this will still be the fastest option available.
- Your purchase will not be left unattended at the delivery address unless you select “authority to leave” at checkout.
- Your purchase is fully insured during transport, we will cover any loss or damage.
- A signature is required for all deliveries unless you choose “authority to leave”
Shipping TableThe following chart will give you an indication for Australia Post to deliver your item, Australia Post may occasionally miss these schedules. Please check the Australia Post website for accurate information. Add a few more days for delivery during the holiday periods.
|Sydney||1-3 Days||New South Wales||2-4 Days|
|Melbourne||3-4 Days||Victoria||3-5 Days|
|Brisbane||3-4 Days||Queensland||4-6 Days|
|Adelaide||3-4 Days||South Australia||4-6 Days|
|Hobart||5-6 Days||Tasmania||6-7 Days|