About Jadrem Toys
At Jadrem we concentrate on customer service and high-quality toys. If you need help please use social media or email and we’ll answer you within a few hours 7 days a week.
All our items are in our warehouse ready to send; we do not use drop shippers.
All orders placed Monday to Thursday will be processed and sent within one working day – Holidays Excluded.
Who Are We?
Jadrem Toys is a trading name of Mosh Pty Limited.
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Our office hours are 9:00 AM to 4:00 PM Monday to Thursday. After hours, please send an email or contact us on social media.
Most of our staff take annual leave in January and February, the phone may not be answered during this time.
We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone (02-9979-4391) or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.
1. Your item is faulty or damaged
Please make contact straight away, so we arrange a return and replace your item. We’ll cover all the costs
2. Oops we’ve sent you the wrong item
If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping; the choice is up to you. We’ll cover all the costs
3. You’ve changed your mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within five business days to arrange for an authorisation. After five business days, all sales are final, and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost; we will refund the cost of the item and not the original postage.
Our company Mosh Pty Limited respects your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third-party institutions.
We value you as a customer and hope to see you, your friends and family continue to visit our site, feel comfortable and enjoy the products and services we provide. We won’t be here for you twenty-four hours a day, but we are available to talk to during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.
When you place an order, the following happens.
- A confirmation of your order is e-mailed to you within a few minutes after the transaction is made.
- We will then process your order and email you a Tax Invoice.
- Australia Post or our carriers will then email you with delivery information.