About Jadrem Toys
At Jadrem, we concentrate on customer service and high-quality toys. If you need help, please use social media or email, and we’ll answer you within a few hours, seven days a week.
All our items are in our warehouse, ready to send; we do not use drop shippers.
All orders placed Monday to Friday will be processed and shipped within two working days – Holidays Excluded.
Who Are We?
Jadrem Toys is a trading name of Mosh Pty Limited.
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Our office hours are 9:00 AM to 4:00 PM Monday to Friday. After hours, please send an email or contact us on social media.
Most of our staff take annual leave in January and February, there may be delays in answering your questions during this time.
Our company Mosh Pty Limited respects your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. Secure third-party institutions collect all financial information.
We value you as a customer and hope to see you, your friends and your family continue to visit our site, feel comfortable and enjoy the products and services we provide. We won’t be here for you twenty-four hours a day, but we can talk to you during regular business hours Monday to Friday.
When you place an order, the following happens.
- We will email you your order confirmation within a few minutes after the transaction is made.
- We will process your order and email you confirming it has been sent.
- Australia Post or our carriers will email or SMS you with delivery information.