About Jadrem Toys
At Jadrem we concentrate on customer service and high-quality toys, you can email me and I’ll answer you within 24 hours, better still just call on 02-9979-4391 and ask for Kim.
Like To Pick Up?
Feel free to call us, we’re here 9:00 to 4:00 during the week, pick up from our warehouse is by appointment.
Who Are We?
Our company is Mosh Pty Limited.
27/14 Jubilee Avenue Warriewood 2102
If you would like to pick up your pre-purchased item from our warehouse – please call.
We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone (02-9979-4391) or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.
1. Your item is faulty or damaged
Please make contact straight away so we arrange a return and replace your item. We’ll cover all costs
2. Oops we’ve sent you the wrong item
If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping, the choice is up to you. We’ll cover all costs
3. You’ve changed your mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost, we will refund the cost of the item and not the original postage.
Our company Mosh Pty Limited respects your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third-party institutions.
We value you as a customer and hope to see you, your friends and family continue to visit our site, feel comfortable and enjoy the products and services we provide. We won’t be here for you twenty-four hours a day, but we are available to talk to during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.
We realize not everyone is comfortable using the internet or placing orders online, so we’re extremely flexible!
You can choose to complete your entire order online and pass your credit card details to our Payment Gateway for processing, you can choose to place the order online and direct deposit, call us with your credit card details or send a cheque.
If you don’t want to enter any information online, that’s fine too, just call Kim and she will take your order over the phone.
When we process your order the following happens
- You place the order on our site.
- You will receive a confirmation of your order e-mailed to you.
- We will then process your order and email you a Tax Invoice.
- Australia Post or our carriers will then email you with delivery information, which you can use to track your order.
If you do not receive any of the above feel free to, call 02-9979-4391 and ask for Kim.