About Jadrem Toys

Why Us

At Jadrem we concentrate on customer service and high-quality toys, you can email me and I’ll answer you within 24 hours, better still just call on 02-9979-4391 and ask for Kim.

Like To Pick Up From Our Showroom?

Feel free to call us, we’re here 9:00 to 4:00 during the week, you can pick up your online order from our showroom anytime during business hours. Out of hours, pickups are available by appointment.

Just dropping into our showroom and would like to make a purchase? Not a problem, we’ll just need 5 to 10 minutes to process your order and retrieve it from our warehouse.

There are no additional fees or charges for picking up.

Who Are We?

Our company is Mosh Pty Limited.
ABN 44060653189

Show Room – Warehouse
27/14 Jubilee Avenue Warriewood 2102

Contact Us

Our office hours are 9:00 AM to 4:00 PM Monday to Friday, the phone will be answered during these hours. After hours, just call and leave a message or send an email.

If you would like to pick up your pre-purchased item from our warehouse – please call.

Returns

We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone (02-9979-4391) or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.

1. Your item is faulty or damaged

Please make contact straight away so we arrange a return and replace your item. We’ll cover all costs

2. Oops we’ve sent you the wrong item

If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping, the choice is up to you. We’ll cover all costs

3. You’ve changed your mind

You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost, we will refund the cost of the item and not the original postage.

Click here to read our full terms and conditions

Privacy

Our company Mosh Pty Limited respects your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third-party institutions.

Click here to read our full privacy policy.

Our Philosophy

We value you as a customer and hope to see you, your friends and family continue to visit our site, feel comfortable and enjoy the products and services we provide. We won’t be here for you twenty-four hours a day, but we are available to talk to during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.

Payment

We realize not everyone is comfortable using the internet or placing orders online, so we’re extremely flexible!

You can choose to complete your entire order online and pass your credit card details to our Payment Gateway for processing, you can choose to place the order online and direct deposit, call us with your credit card details or send a cheque.

If you don’t want to enter any information online, that’s fine too, just call Kim and she will take your order over the phone.

Order Status

When we process your order the following happens

  • You place the order on our site.
  • You will receive a confirmation of your order e-mailed to you.
  • We will then process your order and email you a Tax Invoice.
  • Australia Post or our carriers will then email you with delivery information, which you can use to track your order.

If you do not receive any of the above feel free to, call 02-9979-4391 and ask for Kim.