About Jadrem Toys
At Jadrem we concentrate on customer service and high-quality toys, email me and I’ll answer you within 24 hours, better still just call on 02-9979-4391 and ask for Kim.
All our items are in our warehouse ready to send; we do not use drop shippers.
All orders placed during the week will be processed and sent within one working day – Holidays Excluded.
Like To Pick Up Your Order?
Feel free to call us; we’re here 9:00 to 4:00 during the week, you can pick up your online order from our warehouse anytime during business hours, please call to arrange a time. Out of hours, pickups are also available by appointment.
There are no additional fees or charges for picking up.
Who Are We?
Jadrem Toys is a trading name of Mosh Pty Limited.
Our office hours are 9:00 AM to 4:00 PM Monday to Friday; the phone will be answered during these hours. After hours, just call and leave a message or send an email.
Most of our staff take annual leave in January, the phone may not be answered during this time, please email.
If you would like to pick up your pre-purchased item from our warehouse – please call.
We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone (02-9979-4391) or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.
1. Your item is faulty or damaged
Please make contact straight away, so we arrange a return and replace your item. We’ll cover all the costs
2. Oops we’ve sent you the wrong item
If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping; the choice is up to you. We’ll cover all the costs
3. You’ve changed your mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within five business days to arrange for an authorisation. After five business days, all sales are final, and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost; we will refund the cost of the item and not the original postage.
Our company Mosh Pty Limited respects your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third-party institutions.
We value you as a customer and hope to see you, your friends and family continue to visit our site, feel comfortable and enjoy the products and services we provide. We won’t be here for you twenty-four hours a day, but we are available to talk to during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.
When you place an order, the following happens.
- A confirmation of your order is e-mailed to you within a few minutes after the transaction is made.
- We will then process your order and email you a Tax Invoice.
- Australia Post or our carriers will then email you with delivery information.
If you do not receive any of the above feel free to, call 02-9979-4391 and ask for Kim.