Privacy Policy

The following document sets forth the Privacy Policy for the Mosh Pty Ltd (Company) website, http://www.jadremtoys.com.au.

The Company is committed to providing you with the best possible customer service experience. Accordingly, it is bound by the Privacy Act 1988, which sets out several principles concerning the privacy of individuals.

We collect information about you during the checkout process on our store.

Cookies

When you visit our Site, third parties and we may place cookies, tags and pixels on your browser to enhance and manage our platform and improve our business and the services we provide to you.
Google and we may use this information to optimise and place advertisements, including advertisements of third-party vendors and remarketing advertisements based on past visits to this platform, on our own and third-party websites. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.
 
If you leave a comment on our Site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account. An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.
 
Cookies can be managed by accessing the individual settings in your browser.

What we collect and store

While you visit our Site, we’ll track the following:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our Site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • Optimise and place advertisements, including advertisements of third-party vendors and remarketing advertisements based on past visits to this platform, on our own and third-party websites

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us.

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Microsoft

We use Microsoft Clarity to understand and improve our customer experience. You can read their privacy policy at this link: https://privacy.microsoft.com/en-gb/privacystatement

Google

We use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your data here: https://www.google.com/intl/en/policies/privacy/.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Opt-Out

Opt out of targeted advertising; follow the links below

Facebook: https://www.facebook.com/settings/?tab=ads  
Google: https://www.google.com/settings/ads/anonymous  
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Payments

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Stripes Privacy Policy for more details.

Collection of Your Personal Information

There are many aspects of the Site that you can view without providing personal information; however, for access to future website customer support features, you are required to submit personally identifiable information. This may include but is not limited to a unique username and password or provide sensitive information to recover your lost password.

Sharing of Your Personal Information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies can only obtain the personal information they need to deliver the service. Mosh Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations concerning protecting your personal information.

Use of Your Personal Information

For each visitor to reach the Site, we collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally to gauge visitor traffic and trends and deliver personalised content while on this Site. In addition, from time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use them for these new purposes only. Data collected from the time of the policy change forward will adhere to our updated practices.

Changes to This Privacy Policy

Mosh Pty Ltd reserves the right to amend this Privacy Policy anytime. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

How Long Do We Retain Your Data

The comment and its metadata are retained indefinitely if you leave a comment. This is so we can automatically recognise and approve any follow-up comments instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this Site or have left comments, you can request to receive an exported file of the personal data we hold about you, including the information you provided. You can also request that we erase any personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Protection Officer and Contact Information

Mosh Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, don’t hesitate to contact us.

Our data protection officer can be contacted at this address.

Email: admin@moshpty.com

Privacy Act

Information on the Australian Privacy Act