Frequently Asked Questions

How do I create an account
Accounts can be created at checkout, select the checkbox and an account will automatically be created for you.
Do you ship to remote locations
I’m sorry we do not ship to the Northern Territory or remote parts of Western Australia
Do you offer free shipping
We do not offer free shipping. We prefer to have lower prices for everyone rather than try and recover free shipping costs in the price of the item.
How is postage calculated
Postage is calculated on the weight of the item and your distance from Sydney
Can I track my purchase
You can track the progress of your purchase on the link we send to you on completion of your order.
I haven't received any emails
You should get an email within a few minutes of placing your order, if not please check your junk email folder. If there is nothing there contact us to see if there is a typo in your email address.
Do you take phone orders?
I’m sorry, our office is not equipped to process orders not placed on our website.
What happens if my item is lost in the post?
We offer full replacement or refund of your order in the unlikely event that your parcel is lost during transit.