Frequently Asked Questions

Do you ship to remote locations

I’m sorry we do not ship to the Northern Territory or remote parts of Western Australia

Do you offer free shipping

We do not offer free shipping. We prefer to have lower prices for everyone rather than try and recover free shipping costs in the price of the item.

How is postage calculated

Postage is calculated on the weight of the item and your distance from Sydney

Can I track my purchase

You can track the progress of your purchase on the link we send to you on completion of your order.

I haven't received any emails

You should get an email within a few minutes of placing your order, if not please check your junk email folder. If there is nothing there contact us to see if there is a typo in your email address.

Do you take phone orders?

I’m sorry, our office is not equipped to process orders not placed on our website.

What happens if my item is lost in the post?

We offer full replacement or refund of your order in the unlikely event that your parcel is lost during transit.

Click and Collect

Click and Collect is available to Sydney customers Monday to Thursday between 10:00 AM and 3:00 PM