Frequently Asked Questions

Postage is calculated on the weight of the item and your distance from Sydney

You can track the progress of your purchase on the link we send to you on the completion of your order or you can use the Australia Post APP

You can track the progress of your purchase on the link we send to you on the completion of your order or you can use the Australia Post APP

Get the APP

AusPost App Logo The best way to
track and manage your deliveries is with
the Australia Post mobile app.Get the AusPost app

We do not offer free shipping. We prefer to have lower prices for everyone rather than try to recover free shipping costs from the item’s price.

I’m sorry, we do not ship to the Northern Territory or remote parts of Western Australia

You should get an email within a few minutes of placing your order; if not, please check your junk email folder. If there is nothing there, contact us to see if there is a typo in your email address.

I’m sorry, our office is not equipped to process orders not placed on our website.

We offer a complete replacement or refund of your order in the unlikely event that your parcel is lost during transit.

Your order will be processed within 24 hours and typically shipped within three business days if the product is available at our Sydney warehouse. If the item is in transit from our suppliers, it may take longer. You can view an estimated delivery time on the product page under the “Availability” section.

Unfortunately, we do not offer gift-wrapping services.

We offer Australia Post Express shipping to all Sydney suburbs, the Central Coast and Wollongong. It can be arranged for other areas, but it can be expensive as the first leg of the delivery will be by air from Sydney. Australia Post no longer guarantee next day delivery. Please contact help@jadremtoys.com.au for a quote for Express outside of greater Sydney.

Out-of-stock items cannot be bought unless they are marked available for backorder. Please get in touch with customer service if you want an estimate of when the item might be restocked.

We accept all major credit cards, Apple Pay, Pay Pal, Google Pay – Google Wallet, and Bank deposits.

Contact customer service at help@jadremtoys.com.au with your order number, and we will email you the tax invoice