Postage is calculated on the weight of the item and your distance from Sydney

After placing an order, you can track its progress using the link we’ll send you. Alternatively, you can use the Australia Post app or visit our tracking page and enter your order number and email address. If you’re still unable to locate your tracking information, please get in touch with our customer service team for assistance.

We do not offer free shipping. We prefer to have lower prices for everyone rather than try to recover free shipping costs from the item’s price.

I’m sorry, we do not ship to the Northern Territory or remote parts of Western Australia

You should get an email within a few minutes of placing your order; if not, please check your junk email folder. If there is nothing there, contact us to see if there is a typo in your email address.

I’m sorry, our office is not equipped to process orders not placed on our website.

We offer a complete replacement or refund of your order in the unlikely event that your parcel is lost during transit.

Your order will be processed within 24 hours and typically shipped within three business days if the product is available at our Sydney warehouse. If the item is in transit from our suppliers, it may take longer. You can view an estimated delivery time on the product page under the “Availability” section.

Unfortunately, we do not offer gift-wrapping services.

We offer Australia Post Express shipping to all Sydney suburbs, the Central Coast and Wollongong. It can be arranged for other areas, but it can be expensive as the first leg of the delivery will be by air from Sydney. Australia Post no longer guarantee next day delivery. Please contact help@jadremtoys.com.au for a quote for Express outside of greater Sydney.

Out-of-stock items cannot be bought unless they are marked available for backorder. Please contact customer service if you want an estimate of when the item might be restocked.

We accept all major credit cards, Apple Pay, Pay Pal, Google Pay – Google Wallet, and Bank deposits.

You can purchase Kindefeets parts from the Australian distributor Artiwood. This is the link to their spare parts website.

Contact customer service at help@jadremtoys.com.au with your order number, and we will email you the tax invoice

If the item you are looking for is available in our Sydney warehouse, we will dispatch it immediately. However, if the availability status shows 4-6 days, the item is in transit from the supplier to our warehouse and will arrive in a few days. If your order contains both available and transit items, we will wait until we have all the items in our warehouse and ship them together.

If you choose the quick checkout option using the PayPal button, PayPal will automatically fill in your billing and delivery address information. However, you can modify this information or add a secondary address on the PayPal screen. If you realize that your delivery address is incorrect after placing the order, you need to contact the customer service team and ask them to cancel the existing order. Once it’s cancelled, you can redo the order with the correct delivery address.

We don’t send any paperwork with parcels. All information is sent to the purchaser’s email address.

Log onto your My Post account, and you can arrange for a redirection. If you don’t have a My Post Account, call Australia Post immediately and get them to redirect your order. Unfortunately, if an item is returned to us due to a failed delivery, you will be responsible for covering the cost of postage to return the item to our warehouse and postage to resend it to the correct address.

Email help@jadremtoys.com.au with your order number and name. We’ll check it for you and reply within a short period.

To cancel your order, please email help@jadremtoys.com.au with your order number and name. We will cancel it for you.