Frequently Asked Questions

Do you ship to remote locations

I’m sorry we do not ship to the Northern Territory or remote parts of Western Australia

Do you offer free shipping

We do not offer free shipping. We prefer to have lower prices for everyone rather than try and recover free shipping costs in the item’s price.

How is postage calculated

Postage is calculated on the weight of the item and your distance from Sydney

Can I track my purchase

You can track the progress of your purchase on the link we send to you on the completion of your order.

I haven't received any emails

You should get an email within a few minutes of placing your order; if not, please check your junk email folder. If there is nothing there, contact us to see if there is a typo in your email address.

Do you take phone orders?

I’m sorry, our office is not equipped to process orders not placed on our website.

What happens if my item is lost in the post?

We offer a complete replacement or refund of your order in the unlikely event that your parcel is lost during transit.