Customer Service

Lets Talk

We're not quite available 24/7, but we can help you during normal business hours, just call 02-9979-4391 and ask for Kim.

Open 9.00 AM to 4:00 PM Australian Eastern Standard Time Monday to Friday.

On weekends please send an email or use social media, we'll answer within a few hours.

Mail: [email protected]

Social: Facebook : Insta

Payment Options

Payment Methods

All Major Credit Cards

At Jadrem Toys we accept all major credit cards and PayPal. All card transactions are handled securely by Braintree. American Express cardholders, please use PayPal to process your order.

Shipping and Returns

Express Delivery

Express delivery is only available for NSW

Click And Collect

Items can be picked up from our warehouse between 9 AM and 4 PM Monday to Friday, you'll be notified by email when your item is ready. Pick up on weekends is available, you'll need to arrange a time, so just call or email. There is no extra charge for items picked up from our warehouse.

Returns

Sometimes things don't go as planned, so if you wish to return an item for any reason, please read this. Returns

HAPE® Toys

Hape, (“hah-pay”), is a leader in designing and manufacturing high-quality baby and children’s wooden toys made from sustainable materials. The eco-friendly company formed in 1986 by Founder and CEO Peter Handstein in Germany.

Hape creates the highest standards of quality through stringent control systems and a world-class production facility, a fantastic array of children’s toys, toys that encourage your child to imagine, role play, create and pretend, but most of all, have fun!