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Customer Service

We're not quite available 24/7, but we can help you during normal business hours, just call 02-9979-4391 and ask for Kim.
Open 9.00 AM to 4:00 PM Australian Eastern Standard Time Monday to Friday.

Payment Methods

Payment Options

At Jadrem Toys we accept all major credit cards and PayPal. All card transactions are handled securely by Braintree. American Express cardholders, please use PayPal to process your order. For telephone orders, we can accept MasterCard and Visa.

Express Delivery

Express delivery is available for most areas.

Same Day Delivery

For Sydney same day delivery, order before 10:00 AM and select same day courier service.

Click And Collect

Items can be picked up from our warehouse between 9 AM and 4 PM the same day of purchase, we will need around an hour after buying online to have your order ready. Orders can also be held for a time convenient for you, just let us know. Pick up on weekends is available, you'll need to arrange a time, so just call or email. There is no extra charge for items picked up from our warehouse.