Terms of Sale
We're not robots at Jadrem Toys and we know sometimes things don't quite work out as planned, not a problem, we're as close as the phone (02-9979-1767) or email we'll help you return that damaged or faulty item ASAP.
1. You're Item is faulty or damaged
Please contact straight away so we arrange a return and replace your item. We'll cover all costs
2. Oops We’ve Sent You The Wrong Item
If we’ve made an error, please accept our apologies, either email us straight away or phone. We’ll either replace the item or refund your money including shipping the choice is up to you.
We'll cover all costs
3. You've Changed Your Mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it!
You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns.
If the item has been used we will not accept a return
The buyer is responsible for return shipping cost
Payment Methods
We accept all normal forms of payment, however Credit Cards can be processed by mail, phone or PayPal
All our products are guaranteed by the manufacturers warrantee, and relevant Australian consumer laws
Customer Support
We're not quite available 24/7, but we can help you during normal business hours, just call and ask for Kim.
Open 7:30 to 5:00 PM Australian Eastern Standard Time. Monday to Friday
*7:00 to 6:00 PM Australian Eastern Daylight Time
email:kim@jadrem.com
ph: 02-9979-1767
newport beach sydney australia 2106
Payment Methods
PayPal - credit cards
Bank Deposit
Money Order
Phone - credit cards
Mail - credit cards
Mail - Cheque
Return Policy
Have a problem, need to return an item?
Phone - Mail Order
Don't have time to go through online payment and checkout.
Not a problem, just call 02-9979-1767, have the item number and your credit card details ready and we'll process your order over the phone.
International
Unfortunately we do not ship outside of Australia, but if you would like to send a gift or toy to a child in Australia, not a problem.
Australian Eastern Daylight Time is UTC +10
Calling from overseas?
ph: +
612-9979-1767
Delivery Times
The following table gives an indication of the average time in business days to deliver your item to Australian states and Cities| Deliver to | Days |
| Sydney | 1 |
| NSW | 1-2 |
| Melbourne | 2-3 |
| VIC | 3-5 |
| ACT | 2-3 |
| Brisbane | 3-5 |
| QLD | 3-6 |
| Adelaide | 2-3 |
| SA | 3-5 |
| Perth | 3-5 |
| WA | 4-6 |
| Hobart | 2-3 |
| TAS | 3-5 |
| Darwin | 4-6 |
| NT | 4-6 |
Overnight delivery Sydney, Melbourne and Brisbane if we receive your order before 9:00AM. For all other Australian cities, please check with Australia Post for delivery times ex Sydney.