Find my order
Use this form to find out what's happening with your order, just enter your order number and press submit, you'll be taken to a page showing the results
New Entry - your order is in our system
Processing - your order is being packed and invoiced
Shipped - your order is on its way!
Customer Support
We're not quite available 24/7, but we can help you during normal business hours, just call and ask for Kim.
Open 7:30 to 5:00 PM Australian Eastern Standard Time. Monday to Friday
*7:00 to 6:00 PM Australian Eastern Daylight Time
email:kim@jadrem.com
ph: 02-9979-1767
newport beach sydney australia 2106
Payment Methods
PayPal - credit cards
Bank Deposit
Money Order
Phone - credit cards
Mail - credit cards
Mail - Cheque
Return Policy
Have a problem, need to return an item?
Phone - Mail Order
Don't have time to go through online payment and checkout.
Not a problem, just call 02-9979-1767, have the item number and your credit card details ready and we'll process your order over the phone.
International
Unfortunately we do not ship outside of Australia, but if you would like to send a gift or toy to a child in Australia, not a problem.
Australian Eastern Daylight Time is UTC +10
Calling from overseas?
ph: +
612-9979-1767
Delivery Times
The following table gives an indication of the average time in business days to deliver your item to Australian states and Cities| Deliver to | Days |
| Sydney | 1 |
| NSW | 1-2 |
| Melbourne | 2-3 |
| VIC | 3-5 |
| ACT | 2-3 |
| Brisbane | 3-5 |
| QLD | 3-6 |
| Adelaide | 2-3 |
| SA | 3-5 |
| Perth | 3-5 |
| WA | 4-6 |
| Hobart | 2-3 |
| TAS | 3-5 |
| Darwin | 4-6 |
| NT | 4-6 |
Overnight delivery Sydney, Melbourne and Brisbane if we receive your order before 9:00AM. For all other Australian cities, please check with Australia Post for delivery times ex Sydney.